About
With over forty years of experience in the field of motors, ranging from vintage cars to the latest generation vehicles, Emilio Gesuita has established a technical assistance center where, thanks to specialized equipment and sophisticated diagnostic systems, a team of specialized professionals can meet any need. Serving as the central hub for all processes, the heart of all sports preparations and restorations, RossoMonza-Official Ferrari Service, workshop exclusively relies on the quality and safety of official spare parts, reflecting the brand's philosophy of precision, professionalism, technical expertise, and passion.
The challenge
The quantity of official information and technical documentation provided is accessible exclusively through personal computers and intended for professionals in the field. The need to offer something exclusive and engaging to RossoMonza customers, who are constantly pursuing excellence, led RossoMonza to identify new solutions to enhance customer care and satisfaction.
Solutions
Mago Room has transformed RossoMonza's video conferencing capabilities by introducing technological solutions that help improve processes and integrating official tools to support maintenance, analysis, assistance, and customer relations.
Through the Mago Workspace app, collaboration with the workshop and the end customer is easy, immediate and engaging, thanks to the ability to easily capture images, videos, and 3D components, all within seconds, and the option to view them in real-time with the utmost security and privacy. This enables a comprehensive analysis, in addition to the official application systems and both digital and paper documents available in our repositories.
Emilio Gesuita- Owner RossoMonza- Official Ferrari Service
By combining the award-winning collaboration technology of Mago with the introduction of a large-format interactive display (Newline-Naos+55”) in the debriefing room and real-time connection with the workshop via a portable device (Google Pixel Tablet) has enhanced the brainstorming and consultation process for documentation and applications. This improvement applies to both internal processes and interactions with the end customers.
