How to Install and Access the Mago App on Neat Devices Using Neat Pulse & App Hub

Modern meeting rooms often fail for two simple reasons: the room only works with one meeting platform, and sharing content still feels harder than it should.

Mago changes that, but only once it's properly deployed.

Neat makes this deployment extremely clean through Neat Pulse and App Hub, allowing administrators to centrally enable and push applications directly to devices. This guide walks through the full process from admin authorization to device enrollment to app deployment to launch.

Supported Neat Devices

Mago currently runs on the following Neat hardware:

Neat Board Pro
Neat Board 50
Neat Board 32
Neat Frame
Neat Bar Pro
Neat Bar Gen 2
Neat Pad / Neat Pad Pro (Controller mode)

Before You Start

You will need:

Neat Pulse admin access
A Mago license
A Neat device enrolled in your organization
Ability to factory reset the device (if already configured for Teams or Zoom)

A Neat device configured for Microsoft Teams or Zoom cannot run Mago until it is switched to App Hub mode ("Other").

From Admin Authorization to Launch

Enable Mago in Neat Pulse

This authorizes the application for your entire organization.

Log into Neat Pulse
Select Apps in the left navigation menu
Locate Mago in the application list
Toggle the app ON

At this point Mago becomes available to assign to devices.

Generate Enrollment Code

In Neat Pulse, go to Devices > Add Device
Enter room name
Save the Enrollment Code

Factory Reset the Neat Device (if needed)

If the device is currently a Teams Room or Zoom Room:

On the Neat device: Settings > System > Factory Reset

Enroll the Device in App Hub Mode ("Other" Platform)

This is the most important step. If skipped, the app will never appear on the device.

During the out-of-box setup:

Enter your Enrollment Code
When prompted for platform, select "Other"

Selecting "Other" activates Neat App Hub mode. This enables third-party apps like Mago.

Deploy the Mago App to the Device

Now you push the app remotely: no USB installs, no sideloading.

Go to Neat Pulse > Devices
Select your room device
Open the Apps section
Toggle Mago ON

The device will automatically download and install the application. Installation typically completes within a few minutes.

Launch Mago on the Neat Device

Once installation completes:

On the Neat screen, tap Launch Neat Apps
Tap the Mago icon
Log in or pair the room using your Mago credentials

Your meeting room is now ready.

What This Changes in the Meeting Room

After deployment, the room is no longer locked to a single platform.

Users can now:

Join meetings across platforms
Wirelessly present from any OS (Windows, macOS, iOS, Android, ChromeOS)
Collaborate without switching room modes
Avoid HDMI adapters and dongles
Keep a consistent user experience in every room

Common Deployment Mistake

If Mago does not appear on the device:

99% of the time, the device was not enrolled in "Other" mode.

You must factory reset and re-enroll correctly.

Learn more about the Mago + Neat partnership.